Refund and Returns Policy

At Nexify Orbit, we strive to provide high-quality services and customer satisfaction. However, we understand that there may be circumstances where you are not completely satisfied with your purchase. Please review our Refund and Returns Policy to understand the terms and conditions under which refunds or cancellations are processed.

Refund Eligibility

Refunds are applicable under the following conditions:

Service Non-Delivery: If the service purchased was not delivered as agreed upon, a refund may be considered after a full investigation.
Service Cancellation: If you wish to cancel a service before the work has commenced, you are eligible for a partial refund, depending on the scope of the project and the timeline.
Project Disputes: If there are issues regarding the quality of the work delivered, you must notify us within 14 days of project completion. We will review the situation and, if deemed appropriate, may issue a refund or rework the service.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

Completed Projects: Once a project has been completed and delivered, refunds will not be issued. However, we are open to discussing any necessary revisions.
Change of Mind: If you decide to change your mind after the project has commenced or after delivery, no refund will be given.
Third-Party Services: If you have purchased third-party products or services through us (such as hosting, domain names, or paid advertising), those purchases are subject to the refund policies of the respective third-party providers.

Refund Process

If your refund request meets the eligibility criteria, the process is as follows:

Contact Us: Submit your request for a refund by contacting our support team at [support@nexifyorbit.com] within 14 days of the project delivery.
Review Process: We will review your request and the scope of work performed to determine if a refund is applicable.
Refund Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days.

Cancellations

If you need to cancel a service, please notify us as soon as possible. Cancellations requested before the project has started may be eligible for a full or partial refund based on the scope of work agreed upon.

Revisions & Reworks

We offer a revision policy as part of our commitment to customer satisfaction. Should there be any discrepancies or adjustments required, you are entitled to a certain number of revisions (as per the project agreement). After that, additional work will be billed accordingly.